Frequently Asked Questions
What specifically does a move manager do?
A move manager simplifies the headache-inducing, time-consuming, and overwhelming relocation process by providing moving concierge services. Older adults and their families no longer need to contact an estate salesperson, home repair company, junk remover, mover, and realtor. They now just need to call one person who can find all the right people and meet every deadline. That one person is their move manager.
The services provided by a move manager include the following:
- Arrange appointments with our preferred network of estate sales specialists, home repair companies, junk removers, movers, realtors, resellers, senior care consultants, and social works. (We exclusively recommend businesses that we would use for our own families.) Coordinate and communicate with our preferred partners to ensure their services will be provided at the right place and at the right time. Keep them up to date as needed.
- Communicate with family members throughout the process. This is the most important responsibility of a move manager because trust forms the backbone of all personal and professional relationships. Move managers often deal with a lot of extremely valuable property, and families know that older adults are often preyed upon by opportunists. (For example, a set of sterling silver flatware or incredible artwork will inevitably draw the interest of anyone with a keen eye.) An informed family helps strengthen feelings of trust with Senior Move Services, and it enhances the likelihood of a positive relocation experience.
- Design a floor plan to ensure items fit and do not violate any safety codes.
- Determine if temporary storage is needed.
- Duplicate the look and feel of each client’s former residence by preserving the style and décor at their new home. This involves hanging up pictures, making beds, and ensuring the new place can be easily navigated.
- Establish a moving a timeline. Incrementally manage the moving process and breakdown each day into smaller and more manageable periods of work for the client.
- Help clients determine which items to take with them to their new home.
- Organize personal belongings to make an area of the home easier to navigate.
- Prepare a home for sale by decluttering and depersonalizing homes.
- Purchase supplies. This includes boxes, tape, markers, bubble wrap, packing paper, and mailing labels.
- Tour communities with clients. Help them acclimate by eating meals and participating in social activities.
Why should our family choose Senior Move Services?
Relocating to a retirement community often means paring down a lifetime of personal property, but this requires more skill than simply packing and moving. We've been the children of aging parents as well as the move coordinators for our own families. We know firsthand the complexity of a move involving older adults. Our empathy, compassion, and training ensure positive experiences for seniors transitioning into new, more manageable space. We're experts at helping older adults accept their needs for more support and finding ways to help them maintain some control over their lives.
My sibling and I think we can do this on our own. Why would we hire a senior move manager when we can do this move ourselves at no cost?
Moving requires extensive planning and substantial physical exertion for a twenty-something moving into a one-bedroom apartment. Managing personal property that has been accumulated over multiple decades involves far more work.
Attempting to save money by taking time off work will ultimately be a more expensive decision for the friends and family members involved. The average hourly wage in the United States is $25.61.. (BLS, June 2016) If two siblings take an unpaid leave of absence for two 40-hour weeks with an average hourly wage, they will have lost $4,097.60. Sacrificing days of paid vacation amounts to losing a form of compensation. Does anyone want to spend their days of paid vacation performing physical labor? Those days would be far more enjoyable when spent with friends and family members.
We don't know the differences between communities. Can you help us?
Recommendations can be made that will determine the best option for your loved one.
We plan to move Mom to another city. Can you help?
Yes, we help Mom choose the furniture to take (based on the floor plan), pack what moves forward with her and make arrangements for what's left behind. We work with other move managers across the country to assure a seamless move. They can supervise furniture placement, unpack everything and put it away. We can arrange to have someone take Mom to the airport and stay with her until she boards the flight.
Mom says she can take care of herself. How do I know for sure?
Observe Mom's appearance and behavior. Bruises indicate a fall even if she denies it. Can she handle her finances or are bills going unpaid? Is there spoiled food in the refrigerator? Has the house become increasingly cluttered and dirty? Can she take her medications as prescribed? Does she know what to do in an emergency?
Do we wait for a crisis or begin the process early?
About half of the people in communities wait for the crisis before making the move. Consequently, they lose control of what they want to keep, give away or sell. Their losses are multiplying rapidly. Encourage them to begin making decisions while they have the energy to do so. Once a new home has been chosen, allow at least six weeks to prepare for moving day.
How do you help hoarders?
For hoarding assistance to succeed, the hoarder must want to change. Simply going into the home and removing the clutter without the hoarder's consent and assistance creates additional anxiety. This is a time-consuming process and often involves the help of an on-site psychologist. This is much more than a problem of Depression era thinking. The baby boomers, known for conspicuous consumption, will also find it challenging to downsize their possessions.
Should we take fragile, expensive items that we love with us to our new community?
Keep in mind that other people will have access to your apartment. We often take pictures of beloved items so that the picture is available to evoke the memory. Ask the children what they would like to have and then give it to them while you can watch them enjoy it. If you must bring the sterling silver and the priceless jewelry, bring a safe if the community doesn't provide one in your apartment.
What is transition trauma? Is it real?
Even when the client wants to make the move, it often takes about three months to become comfortable with the new surroundings. The communities tell us that our involvement in the transition process paves the way for a much easier transition. Moving day is much less chaotic when we organize it. We try to duplicate the look and feel of the former home as much as possible in order to reduce transition trauma. This is especially important for those who have dementia or Alzheimer's.